Why Choose Kouvreet?
Kouvreet-Branded Products
The products offered under the Kouvreet name are part of our own product collection.
Our products are offered under the Kouvreet brand, with clear product information provided on each product page so customers can review important details before purchasing , with product information provided on the applicable product page so customers can review the item before purchasing.
Clear Shipping Information
We believe customers should understand how their order will be delivered before checkout.
Kouvreet is based in Malaysia, and orders for U.S. customers are shipped from Malaysia.
Our current standard estimated timeframe is:
Processing: 1–2 business days
Shipping transit: 8–10 business days
Estimated total: 9–12 business days
Our daily order cut-off time is 4:00 PM (UTC+8).
Straightforward Shipping Costs
For orders shipped to the United States:
USD $20.00 or more: Free standard shipping
Under USD $20.00: USD $3.99 standard shipping
Applicable shipping charges are displayed before customers complete payment.
30-Day Return Period
Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.
If an item arrives damaged, defective, or incorrect, customers can contact us for review and an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Responsive Customer Support
Questions about products, orders, shipping, payments, returns, or refunds can be sent to:
We aim to respond to customer inquiries within 24 hours.
Clear Store Policies
We provide separate policies explaining:
- Shipping and delivery
- Returns and refunds
- Payments
- Privacy
- Order cancellations
- Terms and conditions
Our goal is to make important purchase information available before customers place an order.