Order Cancellation Policy
Last Updated: September 23, 2026
At Kouvreet, we understand that customers may occasionally need to cancel an order after placing it.
This policy explains when cancellation may be possible.
Requesting an Order Cancellation
If you would like to cancel an order, please contact us as soon as possible at:
Please include your order number and state that you would like to request cancellation.
We aim to respond to customer service inquiries within 24 hours.
Cancellation Before Shipment
An order may be cancelled if we are able to process the cancellation before the order has been dispatched or handed to the shipping carrier.
Because orders may enter processing shortly after being placed, submitting a cancellation request does not guarantee that the order can be cancelled.
We recommend contacting us as soon as you decide that you no longer want the order.
Orders Already Shipped
Once an order has been dispatched or handed to the carrier, it can no longer be cancelled.
After the order is delivered, you may request an eligible return in accordance with our Return & Refund Policy.
Eligible returns may generally be requested within 30 days after delivery.
Refunds for Cancelled Orders
If we successfully cancel an order before shipment and payment has already been collected, the applicable refund will be issued to the original payment method.
We normally process approved refunds within 3–5 business days.
After the refund has been processed by Kouvreet, the bank, card issuer, or payment provider may require additional time before the funds appear in your account.
In many cases, this may take approximately 5–10 business days, depending on the financial institution.
Address or Order Changes
If you notice an error in your shipping address or order information, please contact us as soon as possible.
We will make reasonable efforts to correct the information before shipment.
Once an order has entered the shipping process, changes may no longer be possible.
Cancellation by Kouvreet
In limited circumstances, we may need to cancel an order before shipment.
Examples may include:
- Product unavailability;
- Payment authorization failure;
- An obvious pricing error;
- Incomplete shipping information;
- Suspected unauthorized or fraudulent payment; or
- A legal or shipping restriction.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Contact Us
Email: [email protected]
Phone: (+60) 16-957-2065
Business Address:
No. 24, Jalan Desa 12/3
Bandar Country Homes
48000 Rawang, Selangor
Malaysia
Last Updated: September 23, 2026Order Cancellation Policy